Terms of service

Welcome to KOERA. These Terms of Use govern your access to and use of our website, products, and services.

By visiting our website, placing an order, or using our services, you agree to these Terms. Please read them carefully before making a purchase.

1. Online Store Terms

By using this website, you confirm that you are legally permitted to make purchases and enter into agreements under the laws applicable to you.

You agree not to use our products, website, or services for any unlawful or unauthorized purpose.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colours, pricing, and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device, screen settings, manufacturing variations, or other factors.

We reserve the right to update product information or discontinue products without prior notice.

3. Orders

All orders are subject to availability and acceptance by KOERA.

After placing an order, you may receive an order confirmation. This does not necessarily mean that your order has been finally accepted.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases involving suspected fraud, pricing errors, payment issues, product availability, or incorrect information.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

4. Pricing & Payment

Prices displayed on our website are shown in the currency indicated at checkout and may change without prior notice.

Applicable shipping charges, taxes, duties, or other fees will be displayed or applied where appropriate.

Payment must be successfully authorized before an order can be processed.

5. Shipping & Delivery

Shipping times displayed on our website are estimates and are not guaranteed delivery dates.

Delivery may occasionally be affected by carrier delays, customs processing, weather, holidays, or circumstances outside of our reasonable control.

Please refer to our Shipping Policy for additional information.

6. Returns & Refunds

Due to hygiene and safety considerations, all sales are final unless an item is defective, damaged, or incorrect upon arrival, subject to applicable consumer protection laws.

We do not accept returns or exchanges for change of mind or personal preference.

Please review our Return & Refund Policy for full details.

7. Order Information

You agree to provide current, complete, and accurate information when placing an order.

Customers are responsible for reviewing their shipping address and other order details before completing a purchase.

If incorrect information is provided, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been shipped.

8. Intellectual Property

All content on the KOERA website, including our branding, logos, graphics, photographs, text, designs, and other materials owned by or licensed to KOERA is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or use our content without prior written permission, except where permitted by law.

9. Prohibited Uses

You may not use our website to engage in unlawful activity, attempt to gain unauthorized access to our systems, transmit malicious code, interfere with the operation or security of our website, misuse another person's information, or infringe the rights of KOERA or any third party.

We reserve the right to restrict or terminate access where these Terms are materially violated.

10. Third-Party Services

Our website may use or provide access to third-party services, including payment processors, shipping providers, analytics services, and other technology providers.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

11. Privacy

Your submission and use of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information may be collected, used, and disclosed.

12. Disclaimer

To the extent permitted by applicable law, our website, products, and services are provided without warranties beyond those expressly stated by KOERA or required by law.

Nothing in these Terms excludes or limits any warranty, guarantee, right, or remedy that cannot legally be excluded under applicable consumer protection laws.

13. Limitation of Liability

To the maximum extent permitted by applicable law, KOERA will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.

The updated Terms will be posted on this website with a revised “Last Updated” date.

Your continued use of our website following an update constitutes acceptance of the revised Terms where permitted by law.

15. Governing Law

These Terms are governed by the laws applicable to KOERA's place of establishment, without limiting any mandatory consumer rights that may apply to you based on your location.

16. Contact Us

If you have questions regarding these Terms of Use, your order, or our services, please contact us using the contact information provided on our website.