Privacy policy

At KOERA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or otherwise interact with our services.

Information We Collect

When you visit or make a purchase from KOERA, we may collect information including your name, billing and shipping address, email address, phone number, order information, payment-related information, IP address, device and browser information, and information about how you interact with our website.

How We Use Your Information

We may use your personal information to process and fulfill your orders, arrange shipping and delivery, communicate with you regarding your purchases, provide customer support, prevent fraud or misuse, improve our website and services, and comply with applicable legal requirements.

Where permitted and with your consent when required, we may also use your information to send marketing communications or provide advertising that may be relevant to you.

Payments

Payments are processed through secure third-party payment providers. KOERA does not directly store your complete payment card information.

Payment providers may process your information according to their own privacy policies and security practices.

Cookies & Analytics

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website traffic and customer interactions, measure performance, and support advertising and marketing activities.

Depending on your location, you may be provided with options to manage or decline certain non-essential cookies.

Advertising

We may work with advertising and analytics providers, including platforms such as Meta, to understand the effectiveness of our advertising and provide more relevant marketing.

These providers may collect information about your interactions with our website through cookies, pixels, or similar technologies, subject to applicable law and your consent choices.

Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business, including our e-commerce platform, payment processors, shipping and fulfillment providers, analytics providers, and customer support or marketing services.

We do not sell your personal information for money.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or services.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes, and meet legal or regulatory obligations.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used.

You may also have the right to withdraw consent or opt out of certain marketing or advertising activities where applicable.

To exercise a privacy right, please contact us using the contact information provided on our website.

Marketing Communications

If you choose to receive marketing emails from KOERA, you may unsubscribe at any time by using the Unsubscribe link included in our marketing emails.

You may still receive non-marketing communications relating to your orders or customer service requests.

Children's Privacy

Our services are not intended for individuals under the age required to enter into purchases or use our services under applicable law. We do not knowingly collect personal information from children in violation of applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, services, or legal requirements.

Any updated version will be posted on this website with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how KOERA handles personal information, please contact us through the contact information provided on our website.

KOERA
Your privacy matters to us.